Having tech support available to address an issue with your onboard communications after it causes a problem is vital. But what about when tech support can spot and address a potential problem before it causes a problem? That’s invaluable, and that’s why our customers love our proprietary IoT Proactive Monitoring Service, an innovative service that remains unmatched in the industry. And best of all, it’s completely free of charge for KVH customers!
What is KVH’s IoT Proactive Monitoring Service?
KVH’s IoT Proactive Monitoring Service is a remote monitoring and data analysis service unique to KVH. It identifies and troubleshoots potential performance issues and helps solve potential performance issues on your KVH TracNet hybrid or TracPhone VSAT antenna. It also monitors the satellite network’s performance and uses real-time data to identify and help fix common issues like antenna blockage.
How does it work?
Each KVH terminal includes integrated IoT (Internet of Things) functionality that tracks and transmits data on 150+ terminal and network health and performance parameters back to KVH’s automated systems, tech support experts, and engineers to ensure your system and network always deliver a premium connectivity experience.
What happens if IoT Proactive Monitoring identifies a performance indicator that can be improved?
If optimization is needed, a technician will remotely fix the issue from our technical support and network operations center. If a situation requires physical adjustments or repairs, KVH will coordinate all necessary onboard repairs through your nearest KVH authorized technician and fix them with minimal interruption.
If IoT Proactive Monitoring is always running, will my data be affected?
No, not at all. IoT Proactive Monitoring reports are highly compressed data files that have no impact on your data speeds or monthly data plan.
What’s a common issue that IoT Proactive Monitoring detects?
Among the health and performance parameters that we record is the terminal’s reception of data from the satellite. The terminal may be unable to receive the signal at a given angle or position due to physical blockage (e.g., masts, cranes, or other onboard structures) that prevents the antenna from seeing the satellite. IoT Proactive Monitoring builds a real-time map of exactly where the terminal can and can’t receive a signal. This map can then be used by our tech support teams to build Tracking Avoidance Zones, which teach the system to recognize future blockage situations and rapidly switch to an alternative satellite.
How is KVH able to offer this unique service while other providers can’t?
Unlike other manufacturers and network service providers, KVH offers an end-to-end, fully integrated communications solution. We design and create premium and rugged hardware, offer unmatched speed and coverage on the KVH ONE global network, and deliver cybersecurity, powerful management tools, award-winning content, and worldwide support – all designed and proven to work together.
As a result, our automated systems, tech support experts, and engineers have unparalleled visibility into every element of the terminal and network, which allows us to identify and respond rapidly to potential issues. This means our customers can count on a seamless communications experience from one company, on one network, and if needed, only need to make one call.
